MIDDLE TOWN EAST, Manhattan (WABC) — The MTA’s changes to the LIRR are already underway, but some riders are still not satisfied.
This comes in response to complaints after the MTA brought full service to Grand Central Madison.
As of Monday, three more commuter trains were added to Brooklyn for morning commutes. Passengers can board a 06:45 train, a 07:39 train, or an 08:09 train to get to Atlantic Terminal.
Commuters continued to complain about late trains and last-minute track changes.
“I now have to change trains in Jamaica. My normal train is no longer running after 12 years,” said Laura Gorman.
Last week, videos on social media showed standing room-only trains leaving Penn Station and packed platforms in Jamaica.
MTA interim president Catherine Rinaldi told Eyewitness News that she is listening to these complaints. The railroad added more cars to some of those overcrowded trains to Manhattan.
“Some of those … you know there was eight car trains and now it’s 10 car trains, or 10 car trains, now it’s 12 car trains, which gives people a little more chance to disperse,” Rinaldi said. .
The situation in Brooklyn is a little different. She says the huge traffic in Jamaica makes it difficult for those Atlantic Terminal trains to cross all those tracks.
“It was horrific. It’s about an hour round trip, so it’s about 4 hours now, which was a little more like 3, about 3 hours and 15 minutes, before. It’s unacceptable what’s going on,” said Ron Carter.
The MTA says they won’t be making major changes to the schedule in the near future, but they are working with riders to make commuting easier. Customer service employees in bright orange vests helped people make contact on Monday
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